Core4billing Technologies UK Limited

  • UK Based international Voip Server and Hosting provider Registered Company.
  • Company Registered Number : 11878533
  • Company Registered IN : United Kingdom (UK)
  • Call TO Office For Any Query : 00447450247690

Core4billing Technologies UK Limited General Provisions

Use of any Core4billing Technologies UK Limited Service constitutes acceptance and agreement to Core4billing Technologies UK Limited Acceptable Use Policy as well as Core4billing Technologies UK Limited TOS (Terms of Service). Core4billing Technologies UK Limited (www.core4billing.com) provides Service on an "AS IS" basis, and without warranty of any kind, whether express or implied, including, but without limitation, any implied warranty of merchantability, or fitness for a particular purpose. User acknowledges that the service provided is of such a nature that service can be interrupted for many reasons other than the negligence of Core4billing Technologies UK Limited and that damages resulting from any interruption of service are difficult to ascertain. Therefore, Customer agrees that Core4billing Technologies UK Limited shall not be liable for any damages arising from such causes.

Core4billing Technologies UK Limited

is not responsible for any damages your business may suffer. Core4billing Technologies UK Limited does not make implied or written warranties for any of our services. Core4billing Technologies UK Limited denies any warranty of merchantability for a specific purpose. This includes loss of data resulting from delays, non-deliveries, wrong delivery, and any and all service interruptions caused by Core4billing Technologies UK Limited.

Core4billing Technologies UK Limited has the right to change prices, or add or delete product features of any existing product or service. All orders are subject to acceptance by Core4billing Technologies UK Limited. Core4billing Technologies UK Limited has the right to discontinue products or services at any time. Core4billing Technologies UK Limited reserves the right to amend its policies at any time. Part of this policy was written under the framework of our parent provider's required TOS.

Contract Term

Customer agrees to a monthly/quarterly/semi-annually/annually contract term for services based on their billing payemnt period unless otherwise agreed to in writing. The monthly/quarterly/semi-annually/annually contract for services is automatically renewed each period in perpetuity subject to written cancellation by the Customer. No cancelaltion of service possible once service commensed and no refund possible for that billing period. To cancel is service a written cancellation service must be given atleast 5 day ahead of next payment due date. Payment is due 5 days ahead of next billing period start date. Any payment later than 1st day of the billing period is subjectected to 10% late fee. If payment is not recieved by the 3rd day of the billing start date, servcie will be terminated without any written notifications and all customer data will be destroyed for security and privacy reasons.

24 Hour Money Back Guarantee

All our Products and Services are eligible for 24 Hour Money Back Guarantee, except for Domain registration or Transfer service. If you face any issues with our product or service, you can request for a refund, we will refund the full amount to your account credit, and you can use it to order other services. But please keep in mind, we will process refund to your account only if there is some non-repairable issue in the server or service and we can not assign a replacement server or service within 2 business days. First step customer has to do is, inform about us about the issue, then we will try to solve it, still issue is not solved, we will assign you a replacement server or service within 2 business days. Still there is issue in new server also, we will process the refund to your account credit within 3 business days. Our aim is to give working server or service to our customers.

100% Money Back Guarantee

Our aim is to keep our customers happy. If server, hosted software has any issue, please let us know we will fix it or give you another server. If the issue you are facing is because of the server , we offer 100% Money Back Guarantee, if we can not fix the issue. You have a month to month service agreement server from us. It costs us more than $100 to hosted a server software for you. So we cannot extend any early cancellations for servers, when and if the server assigned to you has no issues. So, If you need to stop server, it can be stopped only on next due date. Please open a cancellation ticket service for your server if you want us to stop the server. Again, if server has any issues, please let us know, we will fix issue or assign you another server. If we can not fix issue, we offer 100% Money Back Guarantee

Refunds & Disputes

All services rendered by Core4billing Technologies UK Limited are non-refundable. Customers seeking to resolve billing errors are instructed to open a billing ticket at www.core4billing.com. All Payments are paid for a period of time Monthly, Quarterly, Half yearly or yearly. No partial refund is possible even if service is stopped ahead of next due date. Customer agrees not to chargeback any credit card payments for services rendered.

SPAM and Unsolicited Commercial Email (UCE)

Core4billing Technologies UK Limited takes a zero tolerance approach to the sending of Unsolicited Commercial Email (UCE) or SPAM over the network. Very simply this means that customers of Core4billing Technologies UK Limited may not use or permit others to use the network to transact in UCE. Customers of Core4billing Technologies UK Limited may not host, or permit hosting of, sites or information that is advertised by UCE from other networks.

Violation of Core4billing Technologies UK Limited SPAM policy will result in severe penalties. Upon notification of an alleged violation of our SPAM policy, Core4billing Technologies UK Limited will initiate an immediate investigation (within 2 hours of notification). During the investigation, Core4billing Technologies UK Limited may restrict Customer access to the network to prevent further violations. If a Customer is found to be in violation of our SPAM policy, Core4billing Technologies UK Limited may, at its sole discretion, restrict, suspend or terminate Customer's account. Further, Core4billing Technologies UK LimitedCore4billing Technologies UK Limited reserves the right to pursue civil remedies for any costs associated with the investigation of a substantiated policy violation. Core4billing Technologies UK Limited will notify law enforcement officials if the violation is believed to be a criminal offense. If Customer is found to be in violation of our SPAM policy, Customer shall not be entitled to a refund of any fees paid in advance prior to such violation and will impose fine $100 for first occurance, $250 for second occurance and $500 for the third occurance.

One Time Fees Such as Website Design & setup Fees

One time fees, such as website designing, setup fees, training purpose, clients will pay in advance full amount. we will start our setup or site designing work after received full required amount and clients can not demand refund once we start our setup

IP Usage

Most services are offered with one designated Public IP. Customer are entitled to use only this IP unless they buy additional IP for $5/M extra. If any other IP is used accidently or intentially, all the services offerd to that custoerm will be stopped right away and a fine of $200 fine will be imposed. Service won't be enabled until fine is paid and the IP usage is stopped

Limitation of Liability

Except as described in the SLA, Core4billing Technologies UK Limited shall not be liable to Customer for harm caused by or related to Customer's services or inability to utilize the services unless caused by gross negligence or willful misconduct. Neither Party shall be liable to the other for lost profits, direct or indirect, special or incidental, consequential or punitive, or damages of any kind whether or not they were known or should have been known.

Chargebacks and Fraudulent Transactions

All chargebacks are thoroughly investigated and may add you to a blacklist with our processor which will complicate future online purchases. Denying a purchase that you have made is illegal and will result in an investigation which can lead to heavy fines or other legal action toward you. Your credit rating can be affected by false claims of fraud. If you have any questions or concerns, please contact us to clarify the matter

Suspension of Service

Core4billing Technologies UK Limited reserves the right to terminate or suspend network member access to any Customer if in the judgment of the Core4billing Technologies UK Limited administrators that the Customer's website is the source or target of a network attack or is found to be in violation of any of the other terms of the AUP or TOS or for any other reason which Core4billing Technologies UK Limited chooses. If inappropriate activity is detected, all accounts of the Customer in question will be deactivated until an investigation is complete. Prior notification to the Customer is not assured. In extreme cases, law enforcement will be contacted regarding the activity. The Customer will not be credited for the time the Customer's account was suspended. If Customer is found to be in violation of any Core4billing Technologies UK Limited policy, Core4billing Technologies UK Limited may, at its sole discretion, restrict, suspend or terminate Customer's account. Customer shall not be entitled to a refund of any fees paid in advance prior to such action. Abusive behavior of any sort will not be tolerated and will be grounds for termination. Core4billing Technologies UK Limited has the right to deny an order or service renewal for any reason Core4billing Technologies UK Limited chooses.

Data

Core4billing Technologies UK Limited agrees to use best efforts and commercially reasonable best practices when deploying services related to data integrity, backup, security, and retention. These services include, but are not limited to: hard drive storage, raid hard drive arrays, network attached storage, storage area networks, operating system installs, operating system reloads, customer portal information, and other situation involving customer data. Customer assumes ultimate responsibility for data integrity, retention, security, backup, and ownership.

Data Backup and Restore

User acknowledges that the service provided is of such a nature that service can be interrupted for many reason other than the negligence of Core4billing Technologies UK Limited and that damages resulting from any interruption of service are difficult to ascertain. Therefore, Customer agrees that Core4billing Technologies UK Limited shall not be liable for any damages arising from such causes and damage of Data. It is customers duty to secure Data and take regular Daily backup of data

Cancellation

If for any reason you would like to cancel your service, please login to the Control Panel at www.core4billing.com and click on the Cancel Request link on the left hand side of the screen. Account cancellations are effective at the end of your current billing period. You must put in your cancel request atelast 7 days before your next billing date. Failure to supply the advanced notice of cancellation will result in a full billable monthly cycle prior to cancellation. All customer data remaining after the cancellation date will be destroyed for security and privacy reasons